At Bloom Wellness International, we are committed to ensuring that your orders reach you safely, efficiently, and on time. Please read our delivery policy carefully to understand how we manage and process deliveries.
1. Delivery Coverage
- We deliver across Kampala and surrounding areas.
- For customers outside Kampala, delivery arrangements will be made on a case-by-case basis and may attract additional fees.
2. Delivery Timelines
- Within Kampala City: 1–2 business days.
- Outside Kampala (within Uganda): 2–5 business days depending on location and courier availability.
- Deliveries are not made on Sundays or public holidays unless otherwise communicated.
3. Delivery Fees
- Delivery charges vary based on the distance and order size.
- Delivery fees are communicated clearly before order confirmation.
- Free delivery promotions (if available) will be announced on our official channels.
4. Order Processing
- Orders are processed once payment has been confirmed (unless cash-on-delivery applies).
- You will receive a confirmation call or message after placing your order to verify details and delivery address.
5. Delivery Methods
- Deliveries within Kampala are handled by our in-house team and trusted courier partners.
- For upcountry deliveries, we use reliable courier and transport services.
6. Failed Deliveries
- If the delivery fails due to an incorrect address or unavailability of the recipient, the order may be rescheduled at the customer’s expense.
- Additional delivery attempts may incur extra charges.
7. Inspection on Delivery
- Customers are encouraged to inspect their order upon delivery.
- If there are any issues with your order (wrong item, damage, or missing items), please notify the delivery personnel immediately or contact our customer support within 24 hours.
8. International Deliveries
- At present, Bloom Wellness International does not offer international delivery.
- Updates will be communicated when this service becomes available.
9. Contact for Delivery Support
For any delivery-related inquiries, please contact us.