At Bloom Wellness International, we value our customers and strive to provide the best products and services possible. Please review our Refund and Return Policy carefully before making a purchase.
1. Eligibility for Returns
- Items must be returned within 7 days from the date of delivery.
- To be eligible for a return, the item must be:
- Unused, unopened, and in the same condition that you received it.
- In its original packaging with all seals, labels, and accessories intact.
- Certain products (such as personal wellness items, supplements, and opened skincare products) cannot be returned due to hygiene and safety reasons unless they are defective or damaged.
2. Non-Returnable Items
- Opened or used wellness and personal care products.
- Gift cards and promotional items.
- Items purchased on clearance or final sale.
3. Refunds
- Once your return is received and inspected, we will notify you of the status of your refund.
- If approved, a refund will be processed to your original method of payment within 7–14 business days.
- Delivery fees are non-refundable, except in cases where the item delivered was incorrect, defective, or damaged.
4. Exchanges
- We only replace items if they are defective, damaged, or incorrectly delivered.
- To request an exchange, please contact our customer support team within 48 hours of delivery.
5. How to Return an Item
- Contact our Customer Support at [insert email/phone] with your order number and reason for return.
- Our team will provide return instructions and, if applicable, a return authorization.
- Return the product to our Kampala office or arrange for collection where available.
6. Contact Information
For any questions or assistance regarding refunds or returns, please reach out to us